Frequently Asked Questions2017-04-05T03:35:33+00:00

Frequently Asked Questions

If you have a question that is not answered below, please email us at

Is your website secure?2016-04-21T12:43:13+00:00

Yes it is fully encrypted and complies with PCIDSS Verification (payment card industry security standards).

Will you let me know if an item I order is out of stock?2016-04-21T12:42:43+00:00

We aim to contact the customer within 24hours to inform them if the item they have ordered is out of stock or advise of the re order time if required by them.

What if my payment does not seem to have processed correctly?2016-04-21T12:42:20+00:00

Any problems that occur with a card payment are followed up with a call or e mail to the customer to keep them updated with any problems and enable their order to be processed as quickly as possible.

Do you accept returns if I am unhappy with my item?2016-04-21T12:41:58+00:00

Yes we have a full returns policy.

How soon will my goods be despatched?2016-08-11T11:50:00+00:00

We post out every day Monday to Friday except for Bank Holidays,

All items are despatched by Royal mail or Courier post unless Special Next Day Delivery has been requested